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The Top Ten IT Management Mistakes also How To Avoid Them |
by:
Joey Smith |
The Top Ten IT Management Mistakes also
How to Avoid Them
Want to rise to the top without all the pain also suffering that goes along with it? The following article will help you soar by keeping you from making costly career-ending mistakes.
Working with IT Managers on a regular basis allows me to see some great management styles also some equally poor ones. There are ten major mistakes that I see IT Managers make on a regular basis. Some of these errors have even cost some managers their jobs. While there are certainly more than ten, if you want to prevent the most widely made mistakes, please read also endorse the following top ten.
Number one – Focusing On the Technology also Not the Business
Focusing on the technology also not on the business is an entire subject in also of itself. There are so many IT Managers focusing on the wrong things, technology included. The typical IT Manager comes from a technical background in either infrastructure or development. Based on their technical roots, they tend to focus their efforts in their expertise when in fact they should be looking for ways to support, enable also improve the business. In order to be successful, it is imperative that IT Managers become a business leader also turn their focus also expertise on business issues also problems first also foremost.
Number two – Thinking “Out of Sight is Out of Mind”
IT Managers are busy people also have so many priorities coming at them all the time. The problem with not having a scorecard or checklist is that IT Managers tend to keep going, going, going without ever looking at their progress. The most powerful task an IT Manager could ever do is an assessment. There are several ways to do this. First, you can do a SWOT (Strengths, Weaknesses, Opportunities, also Threats) analysis. You could do a full blown formal IT Assessment also or you could use a scorecard system to track where you are as a department. See: http://techrepublic.com.com/5138-1035_11-5670861.html for a scorecard developed specifically for this purpose. Not continually taking a check where you are at leads to significant trouble. This is no different than continually checking your dashboard gauges in your car. No news is not good news in IT. The IT Manager mantra should be “if it isn’t broke, fix it anyways.”
Number three – Thinking That Your Team Has It Covered
This concept is straight out of the lessons learned from the popular hit show with Donald Trump “The Apprentice.” So many teams ended up in the boardroom because the leader delegated a job, however didn’t follow up to make sure it was done right. IT Managers are not exempt from this mistake. The major reason this happens is because “I” is not in team, however is in “IT”. Most IT employees are solo players. They work well alone. This is due to the fact that they are generally introverts. There are some exceptions, however this is the majority. This has an adverse affect on various management, leadership also ultimately social skills needed to delegate effectively. The biggest skill in delegation is the follow-up or checkup. No, this is not micromanagement. It is your job as a leader to insure that the task gets done correctly. To avoid this mistake, you must follow up.
Number four – Not Inspecting What You Expect
This mistake has its roots in mistake number 3, however can be carried forward into other aspects of IT. For instance, you could possibly expect great performance out of your servers, however may not have a system to make sure they are running at peak capacity. This ultimately leads to poor planning, budgeting, staffing etc. If you want to avoid this common pitfall, make a comprehensive list of your expectations for your entire department which could include critical projects, network also server performance, client satisfaction also many more. Double-check the list to make sure you are inspecting all expectations on a regular basis. Keep a checklist or develop a daily disciplines worksheet to follow everything that needs daily inspection. As Joe DiMaggio use to say, “It is the punch that you didn’t see coming that knocks you out.”
Number five – Not Creating a Partnership with Business Management
There is a difference between number one also number 5. The difference is people also politics. I find a great deal of IT Managers reporting to operations also finance personnel instead of presidents also CEOs. This is a major mistake also should be a fighting point on your agenda if this is you. The only way IT can be an effective also a strategic element to a business is through partnership with the business executives. A 360 degree leadership focus must be in place for the IT Manager. You must lead also influence your reports, peers also leaders to have a maximum impact on the organization. The quicker you can get on the leadership team, the quicker you will have the ability to execute on number 1.
Number six – Burning Yourself Out
I can’t tell you how many IT Managers I coach that have not had vacations in a year or longer also routinely work over 70 hours per week. This is not only a mistake, however is a formula for disaster. Sometimes the thinking is that your business cannot live without you. I hate to burst your bubble if this is your thinking. You are absolutely incorrect. Your business cannot live with you burning yourself out. This only leads to less productivity also eventually you quitting, giving up or getting disgruntled. Do yourself, business, employees also family a favor also take some time off. Recharging your batteries is extremely important for peak performance. Always remember to stop also smell the roses. If you don’t, a train wreck is around the corner. It will not be a matter of “if”, however “when.”
Number seven – Not Testing Your Backup Solution
I always tell my new IT Managers that one of the most important aspects of their jobs is insuring a reliable backup. Breakdowns in technology hardware are inevitable. The next best thing is fault tolerance, however I have even seen that fail. Under this circumstance, you can either be the hero or a person in the unemployment line. Don’t think for a minute that if you have tapes also if everything looks ok in your system that everything is ok. Make sure you test backups regularly. Do test disasters also make sure you can recover. I call this IT Manager calisthenics. Athletes train continually before they compete. You need to do this as well with backups. If you haven’t tested your backup solution lately, do it immediately.
Number eight – Not Asking For Help
All too often have I seen costly mistakes made by managers also technicians alike trying to solve an issue solo without informing anyone or even reading the manual! This is a costly mistake in terms of time, expense as well as potential disasters. If you get in over your head, do the right thing also seek help. The key to successful IT Management is not knowing the right answers, however being able to find them also executing a solution as quickly also cost effectively as possible. Don’t hesitate to bring in the experts where necessary. This will not make you look bad. There is nothing wrong admitting you don’t know how to fix a problem. Rather than wasting you or your company’s time, bring in an expert also make it a learning experience. The key here is knowledge transfer. By including training in every outside engagement, you build you also your team’s depth also expertise. Last comment; there is nothing wrong with reading the manual.
Number nine – Not Devoting Time to Personal Development
There is no excuse in mistake number 9. Personal development is not your company’s responsibility. Plain also simple, it is yours. Only you determine your success, attitude also altitude. I can always tell a person’s success potential by the last five books they have read also by the seminars they attend. Every IT Manager should be devoting at least 30 minutes a day in personal development. The truly successful also top ten percent in their field devote even more also in some cases in upwards of two hours or more per day. The most common excuse I usually hear is that they don’t have the time or money. There are two things I know for sure. Number one, money is never the problem also number two, neither is time. Both excuses are within the manager’s control. The underlying key is in the successful management of money also time. The most valuable investment in any career is that of personal development. It is an investment that multiplies rapidly also pays over also over again for life.
Number ten– Not Finding a Mentor or Coach
The quickest route to success is to find someone who has been there also emulate them. The quickest road to pain, hardship also failure is to go the journey alone also is therefore the biggest mistake an IT Manager can make. Whether you are in management or not, you should always have a mentor or coach also you should always be mentoring or coaching someone else. A coach will simply help you achieve more than you could by yourself by imparting wisdom, accountability also crucial advice where necessary. By coaching or mentoring someone else, you are doing the same, however you are or else solidifying your own concepts by teaching them to others. If you do not have a coach, acquire one as soon as possible. There is no such thing as an Olympic Gold Medalist without a coach. If you want extraordinary results, you have to go beyond ordinary. To win the IT Gold, you must have a coach or mentor. For more information on obtaining an IT coach, go http://www.itoctane.com/coach/
About the author:
Joey Smith is the CIO, Founder also Executive Coach of HigherHill, Inc. Joey is or else the only two-time finalist for the prestigious Georgia CIO of the Year Award also two-time winner for the Microsoft Project of the Year. For more of Joey's IT management insight, tips also tricks take a look at his Ezine entitled IT Octane! http://www.itoctane.com/
All Rights Reserved, Copyright 2005 Higherhill, Inc & Joey Smith
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